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General Terms and Conditions of Use of the Website

Updated to July 2021

Welcome to www.MONGRIP.com website (hereinafter the ”Website”).

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE OF THE WEBSITE (HEREINAFTER THE ”TERMS OF USE”) CAREFULLY BEFORE USING THE WEBSITE.

The Terms of Use govern the access to, and use of, the Website and the services available through the Website (”Services”).

Use of the Website and of the Services implies the full acceptance of these Terms of Use and all guidelines and rules, including but not limited to the Privacy Policy referred to in Clause 14 (below), and acknowledgement of their relevant mandatory nature. When registering to use the Website and the Services, you will be asked to agree to be bound by these Terms of Use. You are only authorized to use the Website and the Services if you agree to abide by all applicable laws and the terms of these Terms of Use and indicate your acceptance during the registration, or subscription, process. If you (”User”) do not agree to be bound by these Terms of Use and to follow all applicable laws, you should not proceed with registering or using the Services.

MONGRIP reserves the right, at its sole discretion, to modify these Terms of Use from time to time. We will post the revised Terms of Use on this Website and update the ”Last Updated” date to reflect the date of the changes. Please consult these Terms of Use regularly. The use of the Website and the Services after such modifications constitutes your full acceptance of the revised Terms of Use. If you do not agree with the revised Terms of Use, please stop using the Website and Services.

1. Imprint

1.1 The Website and its contents are designed, operated and administered by GRIP SARL, a Monaco incorporated sole ownership, with registered office in 25, Boulevard Albert 1er – MC 98000 Monaco; number of register of incorporation and Fiscal Code RCI: 16S06971; SSEE : 2229B18069; VAT no. FR18000120864, share capital Euro 15,000 fully paid-in, email: hello@mongrip.com, (hereinafter ”MONGRIP ”, ”we”, ”us”, ”our”).

1.2 Purchases made through the Website by customers in Italy are processed by GRIP SARL with registered office in 25, Boulevard Albert 1er – MC 98000 Monaco; number of register of incorporation and Fiscal Code RCI: 16S06971; SSEE: 2229B18069; VAT no. FR18000120864, share capital Euro 15,000 fully paid-in, email: hello@mongrip.com.

Hosting:

GoDaddy.com LLC – a Delaware limited liability company. 14455 North Hayden Rd. Suite 219 – Scottsdale, AZ, 85260, U.S.A. GoDaddy Legal Department: legal@godaddy.com

2. User Age

2.1 The Services are generally not intended for persons under the age of eighteen (18) years (or the age of majority of the individual’s relevant country). If you are under this age, please do not register for, or subscribe to, the Services. If we learn that you are under eighteen (18) years of age or any other majority age in your country (or fraudulently misrepresented your age during the registration process, if applicable), we will promptly cancel your registration, or subscription, if any, and stop providing you with the Services.

3. Registration and Subscription to the Services

3.1 You may register for, or subscribe to, our Services as available from time to time on the Website.

3.2 When registering for, or subscribing to, our Services you must provide accurate and true information. In the event of any change in the information you provided upon your registration or subscription, you agree to promptly inform us to ensure that you will receive our messages and that we will not in error contact third parties.

3.3 If you registered for a Service requiring prior authentication (e.g. Account, wish list), you agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for all use of your account attributable to you or by default in protection of your password.

3.4 Without prejudice to other remedies provided by applicable law and under these Terms of Use, in the event you fail to comply with the obligations under these Terms of Use, MONGRIP will be entitled, at its sole discretion, to cancel your registration or subscription, and/or to block your account and/or deny, restrict, suspend, or terminate your access to the Website and to the Services.

4. Duration and Termination

4.1 Your registration for, or subscription to, one or more Services will be effective upon successful completion of the registration or subscription process.

4.2 These Terms of Use, and any posted revision of these Terms of Use, shall remain in full force and effect for the entire duration of your use of the Website or of the Services.

4.3 You may terminate your registration for, or subscription to, the Website at any time at your sole discretion, without reason, by sending an e-mail to hello@mongrip.com or by calling the number 00377 99902932. We will confirm to you the cancellation of your registration or subscription.

4.4 MONGRIP may immediately terminate your registration or subscription, or suspend it, at any time and at its sole discretion, in the event of any material breach by you of these Terms of Use, without prejudice to any other remedies provided by the applicable law. MONGRIP will notify you about the termination or suspension, as applicable, by e-mail or ordinary mail and your registration or subscription details will be deactivated.

5. Electronic Services

5.1 Certain parts of the Services may need to be provided through electronic communication channels (e.g. e-mail, SMS, phone).

5.2 You agree that we may contact you for Services-related issues by SMS, e-mail or other electronic technology and you acknowledge that, in some jurisdictions, use of the mobile services may result in charges imposed on you by your network provider and that you will be responsible for such charges.

6. Intellectual property rights

6.1 The terms ”Website” and ”Material” refer, respectively, by way of example, to the software design, implementation and use of the Website, the layout, structure and organization of the contents of the Website, and to any Material reproduced therein and/or made available to the public, including in particular the collection and organization of data and information, photographs, images, illustrations, texts, video clips, musical compositions, audio clips, designs, devices, logos, trademarks, distinctive elements so-called trade dress or any other Material reproduced and/or made available through this Website (”Material”).

6.2 All Materials on this Website, in whole and in part, including by way of example trademarks, domain names, designs and models, patents and copyright, are protected and in the sole ownership of MONGRIP and / or MONGRIP America Inc. All rights are reserved, worldwide.

6.3 All trademarks, trade names, logos and other distinctive designs and signs which are reproduced on the Website, not owned by GRIP SARL, are used only for description purposes and without any commercial goal. 

6.4 This Website is solely for private, personal and non-commercial use, and the Material on this Website is presented for information and/ or promotional purposes only.

6.5 It is not permitted to reproduce (except where the reproduction is made for personal non-commercial use), publish, disclose, transmit, make available to the public, republish, distribute, display, remove, delete, add to, or otherwise modify, create and / or use derivative works from, or on any case works inspired to, sell or participate in any sale of, this Website, any of the Material in this Website or related software , in whole and / or in part, in any form and / or manner, and for any purpose.

If the downloading or the copying should be permitted by MONGRIP in writing, the user will not obtain any right, title or interest in any Material or software because of any such downloading or copying.

6.6 MONGRIP is fully committed to maintain, enforce and protect its intellectual property rights throughout the world and to strongly fight against any infringement to ensure that its unique heritage be strongly preserved and fully respected. Any use which is not expressly permitted by these Terms of Use is prohibited. The lack of any remedy by MONGRIP whether in court or out-of-court does not mean acquiescence or tolerance of any violations of these Terms of Use of the Website and / or breach of intellectual property rights of which MONGRIP has the ownership and / or availability.

7. Submitted material

7.1 You acknowledge and agree that any proposals, projects, ideas, concepts, photographs, contributions or any other content and material (with the exception of personal information) disclosed or sent to MONGRIP through this Website or by other means (”Submitted Material”) is not considered confidential. By submitting the Submitted Material, you grant to MONGRIP a non-exclusive, worldwide right to copy, reproduce, publish, disclose, distribute or otherwise use, in whole or in part, the Submitted Material, for the entire term of protection thereof, for advertising, promotional or product development purposes.

7.2 MONGRIP is not required or will not be required in the future to:

(i) keep any Submitted Material confidential;

(ii) pay compensation for any use of the Submitted Material or in connection to it;

(iii) respond to the submission of Submitted Material and / or confirm the relevant receipt.

7.3 You declare and warrant that the Submitted Material does not violate any rights of third parties arising from the law and / or contract, including, by way of example, the rights related to the author, trademarks, patents, trade secrets, confidentiality and any other proprietary or personal rights.

7.4 By submitting the Submitted Materials, you acknowledge the right, but not the obligation, of MONGRIP to copy, reproduce, publish, disclose, distribute or otherwise use such Submitted Material, or any part thereof, for any purpose, including, by way of example, advertising, promotional, product development or other commercial purposes, without in any case granting you or any third party the right to any compensation. You are and will be fully responsible for the content of any Submitted Material.

7.5 MONGRIP retains the right to reject or delete any Submitted Material for any or no reasons, including Submitted Material that in our judgment violates these Terms of Use or which may be offensive, illegal or violate the rights of any person or entity, or harm or threaten the safety of any person or entity.

8. Links to other sites

8.1 This Website may contain links to other websites. MONGRIP has no control over such websites and will not be responsible or liable for any accessibility of third party websites or for their content.

8.2 Hyperlinks to other websites and references to information, products or services of third parties linked to this Website do not constitute, and should not be interpreted, in any way, as an endorsement by MONGRIP of such websites, information, products or services. Any question or comment related to these websites must be addressed to the relevant operators.

8.3 You are not permitted to frame this Website on any other website or to link to any part or section of the Website and / or to the Material, in whole or in part, without prior written consent of MONGRIP.

8.4 The website surfing can cause the cookies downloading on the user computer. A cookie is a small file that does not allow to identificate the user, but it registers the computer web surfing data on a specific website. This data have the purpose of facilitate the future website surfing and use: the users are allowed to set up their own computers from the browser settings (privacy options) and they can also refuse the cookies download. The refuse of the cookies download can limitate the access to specific services.

9. Authenticity of products branded ”MONGRIP”

9.1 MONGRIP is a registered trademark exclusively owned by GRIPSARL. All products branded ”MONGRIP”, promoted through the www.mongrip.com website are made with the finest materials. The MONGRIP products are designed in Monaco: the manufacturing of the MONGRIP products is made only by using the best craftsman of Monaco, Italy and France: every MONGRIP products is associated with a warranty certificate with indication of the production country.

10. Exclusion of warranties

10.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WEBSITE, ITS CONTENTS AND SERVICES ARE PROVIDED FREE OF CHARGE ON AN ”AS IS” AND ”AS AVAILABLE” BASIS. MONGRIP PROVIDES NO WARRANTY OR GUARANTEE ABOUT THIS WEBSITE, ITS CONTENT OR SERVICES, INCLUDING, BY WAY OF EXAMPLE, THAT IT WILL ALWAYS BE AVAILABLE, WITHOUT INTERRUPTION OR ERRORS IN FUNCTIONING, OR THAT IT WILL BE SAFE FROM MALICIOUS PROGRAMS (SUCH AS VIRUSES, BUGS, MALWARE OR SIMILAR), OR THAT IT IS SUITABILE FOR ANY PURPOSES, AND EXPRESSLY DECLINES ANY SUCH WARRANTIES.

10.2 MONGRIP WORKS TO ENSURE THAT THE INFORMATION MADE AVAILABLE THROUGH THE WEBSITE IS ACCURATE AND UP TO DATE. HOWEVER, MONGRIP CANNOT GUARANTEE THE ACCURACY OF SUCH INFORMATION OR THAT SUCH INFORMATION IS FREE FROM ERRORS OR OMISSIONS AND MONGRIP MAKES NO WARRANTY, AND SHALL HAVE NO LIABILITY, IN RESPECT OF THE SAME. MONGRIP RESERVES THE RIGHT TO UPDATE AND/OR CORRECT THE CONTENTS OF THE WEBSITE AT ANY TIME WITHOUT NOTICE AND WITHOUT ANY LIABILITY.

11. Limitation of liability

11.1 SOME COUNTRIES DO NOT ALLOW ALL OR PART OF THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY AND, IF REQUIRED BY APPLICABLE LAW, THE CONTENTS OF THIS SECTION MAY NOT APPLY TO YOU.

11.2 AS THE SERVICE IS PROVIDED FREE OF CHARGE, YOU ARE RESPONSIBLE FOR EVALUATING THE INFORMATION AND CONTENT OBTAINED THROUGH THE WEBSITE. BY USING THE WEBSITE, YOU UNDERTAKE ALL RISKS CONNECTED TO THE RELEVANT USE AND TO TAKE FULL RESPONSIBILITY FOR ANY FAILURE IN THE USE, LOSS OF DATA AND COSTS ASSOCIATED WITH ALL NECESSARY SERVICE AND MAINTENANCE OF HARDWARE AND / OR SOFTWARE USED ABOUT THE WEBSITE.

11.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ALSO UNDERTAKE NOT TO HOLD US, OUR LICENSORS, SERVICE PROVIDERS, AGENTS, OFFICERS, OR DIRECTORS, LIABLE, IN ANY WAY, FOR ANY POSSIBLE DAMAGES INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT DAMAGES OF ANY KIND, LOSSES OR EXPENSES ARISING OR RESULTING FROM THE USE OF THIS WEBSITE, THE SERVICES, ITS CONTENTS OR RELATED TO IT, OR ANY LINKED SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF THEY ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES.

11.4 IT IS UNDERSTOOD THAT NOTHING IN THESE TERMS OF USE SHALL EXCLUDE OR LIMIT (I) OUR LIABILITY IN CASE OF DEATH OR PERSONAL INJURY; (II) OUR LIABILITY IN CASE OF FRAUD, FRAUDULENT MISREPRESENTATION OR GROSS NEGLIGENCE; AND/OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

12. Indemnity

12.1 If permitted under applicable law, you agree to indemnify and hold us, and each of our subsidiaries and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Website and the Services in violation of these Terms of Use and/or arising from a breach of these Terms of Use and/or any breach of your representations and warranties set forth herein and/or if any Submitted Material that is transmitted through the Services causes our liability to a third party.

13. Governing Law

13.1 These Terms of Use and any non-contractual obligations arising out of or in relation to the Terms of Use shall be governed by and will be interpreted in accordance with Italian laws (without regard to its conflict of law provisions), except otherwise provided under mandatory local legislation of your place of residence. All disputes arising out of or relating to these Terms of Use or any non-contractual obligations arising out of or relating to the Terms of Use shall be submitted to the exclusive jurisdiction of Italian courts or the jurisdiction of the courts of your place of residence, if so provided under the applicable law.

14. Privacy

14.1 Before uploading or providing any personal data to this Website please read carefully the MONGRIP Privacy Policy.

14.2 In accordance with the Monegasque law n° 1.165 of the 23rd december 1993, regarding any future modifications and related to the protection of data, the website user has the right to access in order to modify their own name data and the right to opposition of his use by noticing that by sending an email to hello@mongrip.com or by sending a notification by post to GRIP Sarl – 25, Bd Albert 1er – MC 98000 Monaco.

14.3 During the creation of the “customer account” on the website, the user will have the opportunity to choose if he would like to receives offers from the vendor. At time of creation of the “customer account”, GRIP SARL can retrieve the following data: URL link from where the user access the website, the internet provider used, the user IP address. 

14.4 In any case GRIP Sarl will not retrieve any personal information of the user, but only for the purpose to provide the services offered on the website. The user is fully aware that he will provides his own personal information: in this case at the user it is requested to accept or not if he wants to provide his personal information. All saved data retrieved by GRIP SARL, are sent to a server located in the UE.   

14.5 No personal information of the www.mongrip.com website user will be published, tranferred or sold without his knowledge to a third party. Only the tranfer of the GRIP Sarl company will allow the transmission of these information to the buyer who is obliged to follow the same clauses in regards to the modification of the www.mongrip.com website user personal information.

14.6 The www.mongrip.com website has been declared with authorization number 17.05182 at the CCIN (Commission de Contrôle des Informations Nominatives) of Monaco, like a website allowed to collect personal information.

14.7 The database are protected, guaranteed and encrypted with a system in compliance with the monegasque law n° 1.165 of the 23rd december 1993.

14.8 GRIP SARL has the right to use the data provided by the user in the following way:

– providing the user with the information, products and services requested; 

– guarantee that the website content is presented in the best way for the user and for his computer (including smartphones and other electronic devices);

– execute all contracted duties between the company and the user;

– notify the user with any changes regarding the compnay services;

– communicate any commercial, promotional and advertising initiatives; 

General Conditions of Sale

1. General provisions

1.1 These general conditions of sale (“General Conditions”) apply to all distance sales of MONGRIP products (“Products” or “Product”) carried out through the www.mongrip.com website (”Website”).

1.2 The distance selling of Products under these General Conditions is available only to the following consumers:

– natural persons or consumers (“Clients”); a consumer is a natural person, aged over 18, that uses a service unrelated to his trade, business or profession.

– legal persons (“Clients”) duly registered or persons in activity and holding a VAT number .

1.3 The language used to close any contract of sale through this Website is French.

1.4 Clients are required to read carefully these General Conditions, which are available on the Website to enable Clients to acknowledge, store and reproduce them. A copy of the General Conditions will be sent to the Client by MONGRIP according to Section 5.10 below. Contracts of sale executed with Clients will be filed by MONGRIP for the retention period required by the law.

2. Identification of the vendor

2.1 The vendor is GRIP SARL, a Principality of Monaco incorporated sole ownership company, with registered office in 25, Boulevard Albert 1er – MC 98000 Monaco; number of register of incorporation and Fiscal Code RCI: 16S06971; SSEE : 2229B18069; VAT no. FR18000120864, share capital Euro 15,000 fully paid-in, email: hello@mongrip.com.

3. Information on Products and their availability

3.1 Information on Products (along with the relevant Product codes) and relevant prices are available on the Website.

3.2 The Products available on the Website are a selection of items normally available in MONGRIP licensed stores; however, GRIP SARL does not guarantee to the Client that the same products available on the website are also available in the stores. Pictures of the Products displayed on the Website may not correspond to their actual appearance; the Client shall therefore rely exclusively on the description of the Product and their characteristics as mentioned on the Website.

3.3 MONGRIP reserves the right at any time to limit quantities and/or type of Products available in the Website. The style, models and colors of the Products described on the Website may be changed without notice. During the purchasing process, an automatic response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product; MONGRIP is not liable towards the Client in case of unavailability of the Product prior to the execution of the contract.

3.4 The client can order a maximum number of items for each Product fixed by MONGRIP and clearly specified on the website.

3.5 In any case MONGRIP is be liable for errors occurred due to failure of the Client’s connection to the Website.

4. Price

4.1 Explanations:

– Order Form: the form sent to GRIP SARL by the client in electronic format, fulfilled with all information required for the order completion and concluded with payment in full with credit card / Paypal.

– Order Confirmation: notification sent by email from GRIP SARL to the client with the order reception. 

-Pre-order confirmation email: notification sent by email from GRIP SARL to the client with the pre-order reception including bank details for the payment by bank transfer.

Prices of the Products shown on the website are in Euros.

The Price displayed on the Website is VAT (20%) included if the Products are shipped and delivered in Monaco or France; from July 1st 2021 in accordance with the current E-commerce VAT legislation in the European Union, if the products are shipped and delivered within the EU, the current rate of VAT in the Member State in which goods are delivered will be applied on the sales. For example, if the products are delivered to an address in Spain, the site during the checkout process will add automatically the applicable Spanish VAT (21%). The Price is VAT excluded if the Products are shipped and delivered outside the European Union.

All taxes, costs and custom taxes, provided for by law of the country where Products are sent and delievered, will be at the charge of the Client only.

Delivery costs, if required, shall be added to the price of the Products and will be indicated separately on the order form.

 

4.2 MONGRIP regularly verifies that prices of the Products displayed on the Website are correct; however, MONGRIP cannot guarantee the absence of errors. If an error in the pricing of a Product is detected, MONGRIP can refuse the order and offer the Client the opportunity to purchase the Product at the correct price. If the error is detected after the order has been accepted, MONGRIP will also offer the Client the opportunity to cancel the order.

5. Execution of the Contract

5.1 The essential characteristics and the price of each Product are displayed on the Website. The information displayed on the Website does not represent an offer by MONGRIP.

5.2 Before submitting an order through the Website, Client shall read carefully all the instructions provided during the purchase procedure (also with regards to the delivery charges, the right of withdrawal conditions and the privacy policy statement), along with these General Conditions.

5.3 To purchase a Product Client must (i) include the selected Product in the ”Shopping Bag” by clicking on the relevant button, (ii) fill in the order proposal, (iii) select the payment method, (iv) accept the General Conditions and (v) confirm the order proposal, make the payment (unless payment has to be made by bank transfer) to MONGRIP  through the Website.

5.4 The sending of the order constitutes a proposal to purchase the selected Product, regulated under these General Conditions and binding for the Client (with no prejudice to the withdrawal right under Section 10). The sending of the order proposal by the Client entails the obligation of the latter to pay the price of the ordered Product(s).

5.5 Any error/change in data entered by the Client in the order proposal may be amended by the latter, following the process described on the Website, before sending the order proposal (for example: the client may change the quantity of Products that they intend to purchase by adding or removing one or more Products from their ”Shopping Bag”).

5.6 Without prejudice to the use of data described in the privacy policy statement, the order proposal and the Client’s data related to that order proposal may be kept by MONGRIP for a specific period required by the applicable legislation.

5.7 Orders regarding a Product available on stock usually are sent within 3 working days from reception of the order and payment. Orders regarding personalized and reserved products unavailable on stock, the sending delay is indicated on the “order confirmation”: in any case GRIP SARL may refuse, within 7 working days, an order (in this event no payment is due from the client to GRIP SARL, with the sole exception of those sums mentioned under Section 6 below); the refusal can happen during the following events:

(i) the Products are not available (with no prejudice to the provision set out under Section 3.3);

(ii) a reported, or suspected, fraudulent or illegal activities, including suspected purchases for commercial purposes;

(iii) the Client has not fulfilled his/her obligations from a prior contract executed with GRIP SARL.

5.8 The contract between MONGRIP and the Client is executed upon receipt by the Client of the acceptance by MONGRIP of the order proposal sent through the process set out on the Website. The acceptance (or the refusal) by MONGRIP shall be sent to the Client via e-mail at the address provided by the Client in the order proposal (”Order Confirmation”).

5.9 In case of unavailability of one or more of the ordered Products, the Client will receive an e-mail duly informing him about the unavailability of the Products. In this case the order proposal will be cancelled or partially accepted just in relation to the available Products. In case of partial acceptance, the Client shall pay (or shall be charged, in case of payment through the credit card) only the price of the available Products.

5.10 In accordance with the provisions of Article 51, para 7, of the Consumer Code as defined below, the Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, including information on the exclusion of the right of withdrawal for personalized Products, the address to which complaints may be addressed, information on support services and on existing commercial terms and a copy of these General Conditions.

5.11 The risk of loss of or damage to the Products will go to the Client when the Client (or a third party indicated by the Client and other than the carrier) has acquired the physical possession of the Product.

6. Method of payment

6.1 Payment of the price of the Products included in the order proposal and the relevant delivery charges shall be paid by the Client by credit card, PayPal or by bank transfer.

6.2 PAYPAL.

The transmission of payment information is made through the paypal circuit which is very secure: the credit card data are not available to third party. Paypal is a an online payment system that allows, any company or consumer that have an email address, to send and receive payments.

6.3 CREDIT CARDS (BY PAYPAL)

At time of purchase, clients will input of his own credit card details in a secure bank system provided by PayPal. It is possible to purchase a product using Visa, Mastercard, PayPal, PostePay, Discover, Aura, Ricarica PayPal ed American Express.

Credit card security

Every transaction is processed by Paypal, this is why to MONGRIP client’s is guarantee full security on the purchase. MONGRIP Customer Service operator are not authorized to ask or accept credit card details. 

6.4 BANK TRANSFER

When choosing a payment by bank transfer, the client will send an order form to MONGRIP which will confirm the good reception to the client by sendin an “pre-order confirmation email” which will include bank details in order to process the payment: the order is validated only after good reception from GRIP SARL of the sum indicated in the order form.

6.5 At reception of the payment, GRP SARL will send to the client the “order confirmation” by complaying with all instructions of chapter 5.

6.6 All costs and expenses (including bank fees) related to the bank transfer, are at the sole client charge. Payment shall be due within and not later than 7 (seven) working days from reception of the payment order form. After that the order will be automatically cancelled.

6.6 If, for any reason, it is impossible to debit on the Client debit card the amount due (or to have the cleared funds received on MONGRIP ‘s bank account, in case of bank transfer) within the due deadline (see point 6.5 above), the contract will not be executed and the order will be cancelled.

7. Transport and delivery

7.1 Products shall be delivered to the address indicated by the Client in the order proposal. The signature of the Client (or of a nominated representative) will be required at the time of delivery. The Courier may request to show an ID to the person receiving the parcel. MONGRIP shall not deliver to PO Boxes.

7.2 For each order, MONGRIP shall invoice the Products by email or by post to the Client, pursuant to the applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after the invoice has been issued.

7.3 Delivery charges shall be borne by the Client and are indicated separately on the order form and invoice. 

7.4 The purchased Product shall be delivered (except personalized items or cause of force majeure) to the courier service selected by MONGRIP (hereinafter ”Courier”) on 3 (three) working days from the date of the Order Confirmation (excluding Saturdays, Sundays and local or national holidays).

7.5 The courier shipping timing are stated in this section “Shipping and Returns” as follows:

Zone 1: France, except overseas territories. 

Orders in France Homeland are delivered within 3 days.

Zone 2: French overseas territories

Orders in the France Overseas territories are delivered within 2 and 7 days.

Zone 3: Europe

Orders in Europe are delivered within 2 and 8 days.

Zone 4: International (outside Europe)

Orders outside Europe are delivered within 2 and 12 days.

7.6 The purchased Product shall be delivered by the courier service selected by MONGRIP  on working days (excluding Saturdays, Sundays and local or national holidays) within 15 (fifteen) days from the date of the Order Confirmation (except in the event due to force majeure or unpredictable circumstance). In case the delivery has not occurred within the abovementioned term the client will grant, unless otherwise specified sending email to hello@mongrip.com, allowing an extra 7 (seven) days (or a more extended delay if due by the legislation) for the deliver of the Product. In case this extended due date is not respected the client can rescind the Contract and MONGRIP will immediately refund all expenses and costs.

7.7 The client Il Cliente (or the representative) has to check, at time of delivery, the followings:

(i) that the number of items being delivered corresponds with the ones indicated on the delivery note;

(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner.

7.8 Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel. The Client is entitled to raise objections related to the Products in accordance with the conditions set under Section 13 below.

8. Dispatching and delivery confirmation

8.1 MONGRIP shall send to the Client a shipping confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered.

9 Wrapping or packaging

9.1 Products purchased from the Website are delivered with the same MONGRIP standard packaging provided in MONGRIP licensed stores.

10. Right of withdrawal (natural person)

10.1 the Client has the right to withdraw from the contract with no reason within 14 (fourteen) days from the date which the Client (or the representative duly authorized to receive the Product) obtains the physical possession of the Product and, in case of partial deliveries, the last Product.

10.2 To exercise the right of withdrawal, the Client shall, within the term mentioned under the previous Section 10.1, send by email, or by ordinary mail:

• the attached withdrawal form attached, duly filled in and signed;

or

• a communication of his/her intention to exercise the right of withdrawal; such communication shall include the following information: a) the client’s name; b) the client address; c) indication of the Product for which the Client wishes to exercise the right of withdrawal; d) order number and date; e) invoice date; f) product shipment date; g) in the event that the Client purchased the Products by bank transfer, the Client’s IBAN where the refund has to be made; h) date and client’s signature;

The communication has to be sent to the following address:

GRIP SARL – Customer Service

25, Boulevard Albert 1er 

MC 98000 Monaco

10.3 Within 14 (fourteen) days from the communication of withdrawal (sent pursuant to previous Section 10.2) the Client shall return the purchased Product to MONGRIP to the following address: GRIP SARL – 25, Boulevard Albert 1er – MC 98000 Monaco, via an appropriate method commensurate to the value of the products. The Client shall support the costs related to the returning of the Product to MONGRIP. The Client shall only be liable for any diminished value of the Products resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods: therefore, the Client shall not remove any label(s) attached to the Product. We recommend a standard shipping service with a tracking, as the sender will be responsible for any damage, non-delivery, delays.

Only for Returns of goods from non-EU countries: before returning the goods, check with your authorities if it is possible to obtain a refund of taxes and VAT paid (if any). When completing the customs declaration forms (CN22 and / or CN23), please indicate “Returned goods – Failed sale” and attach them to the outside of the package. Please follow the return procedure carefully indicated by our customer service. If customs duties / charges will be requested from GRIP SARL, the package will NOT be accepted and will be refused (blocked at customs or sent back with any additional costs always borne by the sender).

10.4 MONGRIP shall refund all payments received from the Client, including the possible reasonable costs of delivery without undue delay and in any event not later than 14 (fourteen) days from the day on which MONGRIP is informed of the Client’s decision to withdraw from the contract in accordance with this Section 10. Refund shall be executed by MONGRIP using the same means of payment as the Client used for the initial transaction, unless the Client has expressly agreed otherwise and provided that the Client does not incur any fees because of such refund.

10.5 GRIP SARL is entitled to withhold the refund until MONGRIP has received the Product back.

10.6 Once the Product has been dispatched, the order cannot be cancelled or amended. The return of the Products already sent must be done in accordance to the procedure seen on chapter 10.

11. Personalized Products

11.1 The right of withdrawal does not apply to orders for personalized Products, such as those with the Client’s initials engraved on the Product.

12. Replacement of Products

12.1 Without prejudice to the Client rights according to Sections 10 and 13, MONGRIP allows in any case the Client to replace Products purchased on the Website, following to the following procedure:

(I) Once the Product is received, the Client shall promptly contact MONGRIP by email at hello@mongrip.com;

(II) Client shall fill in the form provided with the delivered Product which is intended to be replaced, clearly indicating the code and the size of the new Product that the Client wishes to receive (such codes and sizes being indicated on the Website);

(III) no later than 14 (fourteen) days from the date of delivery of the Product, the Product to be replaced must be returned by the Client to MONGRIP in its original conditions as when delivered, along with the labels attached to the Products and the form indicated under point 12.1 (II) above. Delivery costs for returning the Product shall be borne by the Client. We recommend a standard shipping service with a tracking, as the sender will be responsible for any damage, non-delivery, delays.

Only for Returns of goods from non-EU countries: before returning the goods, check with your authorities if it is possible to obtain a refund of taxes and VAT paid (if any). When completing the customs declaration forms (CN22 and / or CN23), please indicate “Returned goods – Failed sale” and attach them to the outside of the package. Please follow the return procedure carefully indicated by our customer service. If customs duties / charges will be requested from GRIP SARL, the package will NOT be accepted and will be refused (blocked at customs or sent back with any additional costs always borne by the sender).

(IV) the replacement will be accepted by MONGRIP subject to the availability of the new Product requested.

12.2 The replacement will be processed by MONGRIP as a new order of the Client subject to the same terms and conditions as set out in these General Conditions for the initial order.

13. Lack of conformity

13.1 If a Product sold by MONGRIP has manufacturing defects or in any case of alleged lack of conformity of Products sold by MONGRIP, the Client must contact Online Support by email to, or by ordinary mail to the following address:

GRIP SARL – Customer Service

25, Boulevard Albert 1er

MC 98000 Monaco

13.2 the Client has the right to have the Products brought into conformity, free of charge, by repair or replacement (provided that the Client is entitled to select whether having the Product repaired or replaced within the limits provided by the law), or, in case of failure of one of the remedies above, to have an appropriate reduction in the price of the Products, or the contract cancelled. The Client loses these rights if fails to notify MONGRIP of the lack of conformity within 2 (two) months of the date on which the Client detected such lack of conformity. In any event, actions intended to assert a lack of conformity not maliciously concealed by MONGRIP shall automatically lapse 26 (twenty-six) months after the delivery of the Products.

13.3 If the Client is seeking the Product to be repaired or replaced due to lack of conformity pursuant to this Section 13, delivery costs for returning the Product to be repaired or replaced shall be borne by MONGRIP, as well as any costs related to the delivery to the Client of the repaired or replacing Product.

14. Guarantee of authenticity and intellectual property rights

14.1 MONGRIP Products are designed in Monaco: the manufacturing of MONGRIP Products is made by the best craftsmen in Monaco, Italy and France: each MONGRIP Product has its own warranty certificate with the indication of Country where it has been made.

14.2 The “MONGRIP” trademark, together with the set of figurative and non-figurative trademarks, service marks, present in the Products, the relevant accessories and/or packaging, marks consisting of shapes of goods, that are subject to registration or otherwise, together with all the illustrations, images and places are protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of GRIP SARL located in Monaco.

15. Applicable law and competent jurisdiction

15.1 These General Conditions and, therefore, the Contracts executed with the Clients, are governed by and must be interpreted in accordance with Monaco laws.

15.2. This contract is disciplined by the Monegasque law. The disputes arising out of, or relating to these General Conditions shall be submitted to the territorial jurisdiction of the competent courts of the place of residence or domicile of the Client if located in the Principality of Monaco. In the event where the clients do not live in Monaco, the disputes shall be submitted to the territorial jurisdiction where the GRIP SARL company is registered.

16. Contacts

16.1 For further information and assistance with the Website or on the methods of purchase online, the Client may contact MONGRIP at one of the following contacts:

GRIP SARL

25 Boulevard Albert 1er,

MC 98000 Monaco.